देना एटीएम कार्ड


Notice to Customers - Restriction on International usage of Debit cards.


Click here to view RuPay Card Offers

Click here to view Visa Card Offers

FAQs on ATMs


Dena Bank Debit cum ATM Card offers you an easy and convenient way to do all your transactions and that too within a fraction of seconds.


Presently we have more than 1538* ATMs all across India and out of these ATMs, 24 ATMs with biometric based identification features have been installed including 21 ATMs in four tribal blocks in the state of Gujarat initiated by Development Support Agency of Gujarat Government (D-SAG). 
*as of 28.02.2017


Dena Stree Shakti International Rupay Debit Card:

Features:
-> No Annual Fee for Dena Stree Shakti Rupay Card
-> Cash Withdrawl – Rs 50000.00 per day
-> Shopping limit of Rs. 2.0 Lacs per day
-> 5% cash back on utility bill payments
-> Zero fuel surcharge*
-> IRCTC
     >> Rs. 25 off on train ticket bookings on irctc.in per month on first transaction
     >> Minimum eligible transaction amount Rs. 300
-> Café coffee Day: 15% off on billing
-> 2 Free Airport Lounge access
-> Personal Accidental Insurance of Rs.2,00,000/-
*T&C applied as per Rupay/NPCI


Dena Bank offers the following types of cards:

1. Dena Insta Card (Un-named Debit Card)-RuPay

2. Dena Debit cum ATM Card (Named Debit Card) -RuPay

3. Dena Platinum Debit cum ATM Card –RuPay

4. Dena RuPay KCC Debit cum ATM card for DKCC holder

5. Dena Stree Shakti International Rupay Debit Card

6. Dena Insta Card (Un-named Debit Card)-VISA

7. Dena Debit cum ATM Card (Named Debit Card)-VISA

8. Dena EMV Chip Debit cum ATM Card (Named Debit Card)-VISA

9. Dena EMV Chip International Gold Debit Card -VISA


1. Dena Insta Card (Un-named Debit Card)RuPay

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. This card will be issued at the counter along with the PIN. This card is also called as Un-named card as name of the card holder is not printed on the card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing. 

2. Dena Debit cum ATM Card (Named Card)-RuPay

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. Dena Debit cum ATM card has name of the customer embossed on the Debit card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing..

3.Dena Platinum Debit Card- RuPay

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. Dena Debit cum ATM card has name of the customer embossed on the Debit card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing.

Eligibility criteria : Average Quarterly Balance of Minimum Rs.10,000/- for issuing RuPay Platinum Debit Cards

4.Dena RuPay KCC Debit cum ATM card for DKCC holder

This card can be used on Dena Bank & member Bank’s ATMs and can be used at POS Terminals in India.. Card has name of the customer embossed on the Debit card.


5. Dena Stree Shakti International Rupay Debit Card:

Specially Designed Personlaised RuPay Debit Card for Accounts opened under Dena Stree Shakti Savings Scheme.

6. Dena Insta Card (Un-named Debit Card) VISA

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. This card will be issued at the counter along with the PIN. This card is also called as Un-named card as name of the card holder is not printed on the card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing. Click here to know more about Verified by VISA services (VbV)..

 7. Dena Debit cum ATM Card (Named Card)-VISA

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. Dena Debit cum ATM card has name of the customer embossed on the Debit card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing.Click here to know more about Verified by VISA services (VbV)

8. Dena EMV Chip Debit cum ATM Card (Named Card)

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India and abroad. Dena Debit cum ATM card has name of the customer embossed on the Debit card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing.Click here to know more about Verified by VISA services (VbV).

9. Dena EMV Chip International Gold Debit Card

Dena International Gold Debit card offers higher cash withdrawal limit on ATM and higher transactions limit on POS terminals. This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India and abroad. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing. Click here to know more about Verified by VISA services (VbV)

Procedure for availing Debit Card Facility

1.Contact your Branch.

2.If you don’t have saving or Current Account, first open your account.

3.Get the Debit Card Application form from the Branch, fill it up and submit it to your Branch.

4.You will receive your Insta Debit Card & PIN (Personal Identification Number) at the time of submission of the application form.

5.In case of named Debit Card,the card will be delivered to the customer’s residential address.The PIN will have to be collected from the respective Branch.

6.The customer has to activate the Insta Debit card after 24 hours from the receipt of the card by withdrawing cash from Dena Bank ATM.


Customer can perform following types of transactions:-

  1. Cash withdrawal
  2. Balance Enquiry
  3. Mini statement
  4. Fund Transfer
  5. Prepaid Mobile Recharge
  6. Verified by VISA transactions

The transaction limits for various types of cards are tabulated hereunder ( suggested to withdraw in multiple transactions of 5000 each if large amount is needed , as some ATMs do not support withdrawal of full 20000 in one transaction ) :

Type of Card

Cash Withdrawal

Purchase at Merchant Establishments

Accidental Insurance

Fund Transfer

Dena Insta Card(RuPay)

Up to Rs. 20,000/- per day

Up to Rs. 25000/-

per day

Rs.1,00,000/-

Up to Rs. 1,00,000/- per day

Dena Debit cum ATM Card & Dena EMV Chip Debit cum ATM Card (RuPay)

Up to Rs. 20,000/- per day

Up to Rs. 25000/-

per day

Rs.1,00,000/-

Up to Rs. 1,00,000/- per day

Dena Platinum Debit Card(RuPay)

Up to Rs. 50,000/- per day

Up to Rs. 2,00,000/-

per day

Rs.2,00,000/-

Up to Rs. 1,00,000/- per day

Dena RuPay KCC Debit cum ATM Card for DKCC holder (RuPay)

Up to Rs. 5,000/- per day

Up to Rs. 1,000/-

per day

Nil

Up to Rs. 1,00,000/- pe

Dena ATM Card

Up to Rs. 20,000/- per day

Not Applicable

Nil

Up to Rs. 1,00,000/- per day

Dena Insta Card(VISA)

Up to Rs. 20,000/- per day

Up to Rs. 25000/-

per day

Nil

Up to Rs. 1,00,000/- per day

Dena Debit cum ATM Card & Dena EMV Chip Debit cum ATM Card (VISA)

Up to Rs. 20,000/- per day

Up to Rs. 25000/-

per day

Nil

Up to Rs. 1,00,000/- per day

Dena EMV Chip International Gold Debit Card(VISA)

Up to Rs. 50,000/- per day

Up to Rs. 1,50,000/-

per day

Nil

Up to Rs. 1,00,000/- per day


Note:

You can link multiple accounts at different branches of Dena Bank to a single ATM / Insta / Debit cum ATM Card and Gold Card. The Account number of Debit cum ATM Card issuing branches will be the Primary account number and account at other Cards issuing branches link to the same card will be the Secondary account. Only primary account will be linked for POS and VbV transactions.


Format for filing Complaint for ATM transactions

As per the directive received from RBI, customers are requested to use the complaint form for lodging complaint for ATM transactions Click here to download the complaint form in case your account is debited but cash not dispensed.

Please submit the form to the branch that has issued the card.

Loss or Damage to the Card

In the event of loss or theft of your Dena Debit Card or for any kind of assistance related to ATM matter, please contact us at Toll Free No. 1800-2336427.