i)Position of Customer Grievances for the Financial Year 2017-2018
a) No. of complaints pending at the beginning of the year :4495
b) No. of complaints received during the year :90264
c) No. of complaints redressed during the year :94224
d) No. of complaints pending at the end of the year :535
ii)Awards passed by the Banking Ombudsmen for the Financial Year 2017-2018
a) No. of unimplemented awards at the beginning of the year: Nil
b) No. of awards passed by Banking Ombudsman during the year: Nil
c) No. of awards implemented during the year: Nil
d) No. of unimplemented awards at the end of the year: Nil
iii) Majority of the complaints received by the Bank fall under the following heads:
a) Card transaction (ATM/POS/E-Com/Online) - Account debited cash not received.
b) Internet Banking transactions - Account debited but beneficiary's account not credited.
c) ATM Card / pin not received / ATM not working.
d) Mobile Banking, intra Bank fund transfer, IMPS fund transfer, pin not received
e) Operation of account, Core Banking, delays in collection, disputed debit / credit transaction.
f) Pension and arrears of pension related.