IVR Contact Center

IVR Banking Facilities 

Bank has set up a dedicated Contact Center to address the customer queries in an efficient manner. IVR (Interactive Voice Response) based Contact Centre Operations are made available 24X7 and agents are deployed for responding to customer queries and grievances. Dena Bank's Instant Voice Response Banking is automated and at the same time user-friendly. Any customer of Bank may dial toll free no. 18002336427 alternatively 022-62242424 (chargeable) for any query/complaints.

Following are the self service facilities available in the present IVR system:

1. Debit Card Related Services

· Debit Card Blocking

· Green PIN Generation

· Change/Reset PIN

2. Account Related Information

· Balance Enquiry

· Mini Statement

· Account Statement

· Loan account details

· Cheque Book Status

3. Creation of Online Fixed Deposit

4. Online Cheque Book request