Dena ATM Card Services



Notice to Customers - Restriction on International usage of Debit cards.


Click here to view RuPay Card Offers

Click here to view Visa Card Offers

Format for filing Complaint for ATM transactions

FAQs on ATMs


Dena Bank Debit cum ATM Card offers you an easy and convenient way to do all your transactions and that too within a fraction of seconds.


Presently we have more than 1513* ATMs all across India and out of these ATMs, 24 ATMs with biometric based identification features have been installed including 21 ATMs in four tribal blocks in the state of Gujarat initiated by Development Support Agency of Gujarat Government (D-SAG).  
*as of 28.02.2019




Dena Bank offers the following types of cards:

1. Dena Insta Card (Un-named Debit Card)-RuPay Classic

2. Dena DebitCard (Named Debit Card) –RuPay Classic

3. Dena Platinum Debit card –RuPay

4. Dena Platinum Insta (Un-named) Debit card-Rupay

5. Dena RuPay KCC Debit cum ATM card for DKCC holder

6. Dena Stree Shakti International Rupay Debit Card

7. Dena Insta Card (Un-named Debit Card)-VISA

8. DenaInternational Gold Debit Card -VISA

1. Dena Insta Card (Un-named Debit Card)RuPay

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. This card will be issued at the counter. This card is also called as Un-named card as name of the card holder is not printed on the card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing. 

 

 

2. Dena Debit cum ATM Card (Named Card)-RuPay

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. Dena Debit cum ATM card has name of the customer embossed on the Debit card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing..

3.Dena Platinum Debit Card- RuPay

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. Dena Debit cum ATM card has name of the customer embossed on the Debit card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing. 

Eligibility criteria : 
Average Quarterly Balance of Minimum Rs.1,000/- for issuing RuPay Platinum Debit Cards

4.Dena Platinum Insata Debit Card- RuPay

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. This card will be issued at the counter. This card is also called as Un-named card as name of the card holder is not printed on the card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing. 


Eligibility criteria : 
Average Quarterly Balance of Minimum Rs.1,000/- for issuing RuPay Platinum Debit Cards

5.Dena RuPay KCC Debit cum ATM card for DKCC holder

This card can be used on Dena Bank & member Bank’s ATMs and can be used at POS Terminals in India.. Card has name of the customer embossed on the Debit card.

6. Dena Stree Shakti International Rupay Debit Card:

Specially Designed Personlaised RuPay Debit Card for Accounts opened under Dena Stree Shakti Savings Scheme for women.

Features:
-> No Annual Fee for Dena Stree Shakti Rupay Card
-> 2 Free Airport Lounge access
-> Personal Accidental Insurance of Rs.2,00,000/-
*T&C applied as per Rupay/NPCI

7. Dena Insta Card (Un-named Debit Card) VISA

This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India. This card will be issued at the counter . This card is also called as Un-named card as name of the card holder is not printed on the card. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing. Click here to know more about Verified by VISA services (VbV)..

8. Dena International Gold Debit Card

Dena International Gold Debit card offers higher cash withdrawal limit on ATM and higher transactions limit on POS terminals. This card can be used on Dena Bank & member Bank’s ATMs and POS Terminals in India and abroad. Card verification value (CVV2) enabled cards (printed on back side of card) can be used for purchase of goods on internet including e-ticketing. Click here to know more about Verified by VISA services (VbV)

Procedure for availing Debit Card Facility

1.Contact your Branch.

2.If you don’t have saving or Current Account, first open your account.

3.Get the Debit Card Application form from the Branch, fill it up and submit it to your Branch.

4.You will receive your Insta Debit Card at the time of submission of the application form.

5.In case of named Debit Card, ,the card will be delivered to the customer’s residential address. Un-delivered cards will be re-directed to Branch where the Account is maintained.

6. Customer can generate the PIN through their Registered Mobile Number via Tollfree Number 18002336427or022-62242424.Alternatively, the PIN can be generated from ATMs of Dena Bank.

7.The customer has to activate the Insta Debit card after 24 hours from the receipt of the card by withdrawing cash from Any Bank’s ATM or through Point of Sale (POS) Terminal.


Customer can perform following types of transactions:-

1.Cash withdrawal

2.Balance Enquiry

3.Mini statement

4.Verified by VISA transaction/ RuPay Pay Secure

The transaction limits for various types of cards are tabulated hereunder ( suggested to withdraw in multiple transactions of 5000 each if large amount is needed , as some ATMs do not support withdrawal of full 20000 in one transaction ) :

As per Government of India Gazette notification dated 02/01/2019, Amalgamation of Vijaya Bank and Dena Bank with Bank of Baroda Scheme, 2019, shall come into force on the 1st day of April, 2019 

In view of above amalgamation, Bank has revised the Daily Usage limits for Debit Cards at ATM & Purchase through Point of Sale Terminals / online ecommerce transactionsw.e.f. 01.04.2019.

Variant

Dena Bank existing limit

Proposed limits

w.e.f. 01/04/2019

ATM Withdrawal

POS/ ECOM

ATM Withdrawal

POS/ECOM

RuPay Classic (Personalised)

20,000

25,000

25,000

50,000

RuPay Classic (Non Personalised)

20,000

25,000

25,000

50,000

RuPay Platinum (Personalised)

50,000

2,00,000

50,000

1,00,000

RuPay Platinum (Non-Personalised)

50,000

2,00,000

50,000

1,00,000

Visa GoldPersonalised)

50,000

1,50,000

50,000

2,00,000

Visa Silver (Personalised)

20,000

25,000

25,000

50,000

Visa Silver(Non Personalised)

20,000

25,000

25,000

50,000

RuPay PMJDY

20,000

25,000

25,000

50,000

RuPay KCC

5,000

NIL

25,000

50,000

RuPay Mudra

10,000

10,000

5,000

5,000

20,000

50,000

50,000

1,00,000

RUPAY STREE SHAKTI

50,000

2,00,000

50,000

1,00,000

 

Customers are advise to take note of the changes in the daily usage limits from time to time.

 

Note:

You can link multiple accounts at different branches of Dena Bank to a single ATM / Insta / Debit cum ATM Card and Gold Card. The Account number of Debit cum ATM Card issuing branches will be the Primary account number and account at other Cards issuing branches link to the same card will be the Secondary account. Only primary account will be linked for POS and VbV transactions.


Format for filing Complaint for ATM transactions

As per the directive received from RBI, customers are requested to use the complaint form for lodging complaint for ATM transactions Click here to download the complaint form in case your account is debited but cash not dispensed.

Please submit the form to the branch that has issued the card.

Loss or Damage to the Card

In the event of loss or theft of your Dena Debit Card or for any kind of assistance related to ATM matter, please contact us at 1800-2336427 or 022-62242424