Analysis of complaints

i)Position of Customer Grievances for the Financial Year 2017-2018

 

a) No. of complaints pending at the beginning of the year :4495

b) No. of complaints received during the year :90264

c) No. of complaints redressed during the year :94224

d) No. of complaints pending at the end of the year :535

 

 

ii)Awards passed by the Banking Ombudsmen for the Financial Year 2017-2018

 

a) No. of unimplemented awards at the beginning of the year: Nil

b) No. of awards passed by Banking Ombudsman during the year: Nil

c) No. of awards implemented during the year: Nil

d) No. of unimplemented awards at the end of the year: Nil

 

 

iii) Majority of the complaints received by the Bank fall under the following heads:

 

a) Card transaction (ATM/POS/E-Com/Online) - Account debited cash not received.

b) Internet Banking transactions - Account debited but beneficiary's account not credited.

c) ATM Card / pin not received / ATM not working.

d) Mobile Banking, intra Bank fund transfer, IMPS fund transfer, pin not received

e) Operation of account, Core Banking, delays in collection, disputed debit / credit transaction.

f) Pension and arrears of pension related.