Net Banking Guidelines


•  It is recommended that customer should avoid using PCs with public access like cyber café for Internet banking.

•  Clear your browser's cache and history after each session so that your account information is removed, especially if you are using a shared computer.

•  Configure the browser to not remember passwords

•  Disable the "AutoComplete" function in Internet Explorer.

Steps for Auto Complete:

    1. Open Internet Explorer and click on "Tools">> "Internet Options">> "Content"
    2. Under "Personal Information", click on "AutoComplete".
    3. Uncheck "User names and passwords on forms" and click on "Clear Passwords".
    4. Click "OK"

•  The customer should keep his/her ID and password strictly confidential and should not divulge the same to any other person.

•  It may not be safe to leave the computer unattended during a valid session, as the session will be disconnected. This might give access to your account information to others.

•  Don't double click any option/button while logged in Internet Banking. Use only single click for all operations .This is done to provide you more security over internet.

•  DenaiConnect-Internet Banking password is both personal and confidential. We advise you not to reveal your password to anyone, including Dena Bank personnel.

•  Change your Password regularly (once in 15 days).

•  Memorize your password and then destroy the Pin-Mailer. Do not write down your password or store it anywhere. Avoid using it when others can observe you

•  While entering your Internet Banking ID and Password, please ensure that others cannot see your screen and also you are not being observed from behind

•  Change password immediately if you suspect that it has been revealed

•  Log off from DenaiConnect after you complete your transactions.

•  Customer should protect his/her PC/Mobile Phone/Smart Phone used for internet banking transaction with latest Antivirus Software/Firewall /Anti-Spyware Software/Anti-Phishing Software/other Security Application Software, And  should keep it Up-to-date with latest Update.