The Bank has been constantly endeavoring to leverage the advancements in Information Technology and communication network with a view to :
- Introduce new techno-centric products
- Enhance customer convenience
- Increase efficiency in operations
- Buildup multiple delivery channels
The Bank has embarked upon massive technology based transformation through technology process in the form of implementation of Core Banking Solution (DENA GARIMA) . The Bank has engaged the services of M/s Wipro, a leading service provider in IT enabled services for a period of 10 years, for providing an end-to-end solution for Core Banking Operations of the Bank on complete out sourcing basis.It is backed by ‘Finacle’ software support from M/s Infosys Technologies Ltd. The Core Banking system bundles a host of customer friendly services like Internet Banking, Phone Banking, Mobile Banking and Cash Management Services, software system for Integrated Treasury operations, Integrated Risk Management, Asset Liability Management etc. mainly with a view to address Regulatory concerns and facilitate robust MIS.
The Bank has its Data Centre at its own premises at Jogeshwari West, Mumbai and the Disaster Recovery Site at Bangaluru ( Bangalore ) to ensure business continuity.
The DENA GARIMA project was kicked off with migration of existing operations at bank’s Mahim Branch in Mumbai on 12th March 07.
All the branches of the Bank are under CBS
Pursuant to the above technological initiative, the Bank has initiated a detailed study that will focus on development of new business models that will include formulating new products and services for serving our customers better. Efforts at revitalizing the entire rank and file of the Bank, to give sharper focus to customer satisfaction and delight, are also underway.
The following facilities/services to customers have been powered by DENA GARIMA :
v Access to customer accounts from any of CBS Branches
v Internet Banking Facility
v International Debit Cards
v SMS banking & Alert services
v Phone Banking facility
v Payment of Directand Indirect taxes through internet
v RTGS & NEFT- Fund transfer facilities
Many more products and services which are on the anvil .
At the Bank, core banking is not just a technology exercise, it is the first but an important step we have taken towards fulfillment of our Vision statement “Dena Bank will provide its Customers, premier financial services of great value”.