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Preface
Note
Common Practices
Fair Banking Practices
CUSTOMER - BANKER RELATIONSHIPS : SAVING BANK ACCOUNT
CUSTOMER - BANKER RELATIONSHIPS : CURRENT ACCOUNT
CUSTOMER - BANKER RELATIONSHIPS : TERM DEPOSIT ACCOUNT
Payment of Balance
Articles in safe custody
Pension payments
Collection Services
Collection of Govt. Dues
Service Charges
Currency Exchange Facility
Additional areas
Redressal of complaints
Contact Details of Heads of Regional Offices and Nodal Officer for Customer Grievances/Complaints
Articles in safe custody
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Articles like shares, securities, etc., can be kept in safe custody with the Bank o­n prescribed charges wherever such facility is offered. Large/small boxes must be locked by the customer(s) and particulars must be written/painted thereon.The lock should be covered by stout cloth and sealed with the customer's seal. Relationship of Banker and customer shall be that of Bailer and Bailee.

NOMINATION

Nomination facility is available for all deposit accounts, articles in safe custody and safe deposit vaults.

Nomination is available for accounts opened in individual capacity (i.e. single/joint accounts as well as accounts of a sole proprietory concern) o­nly, i.e. not for accounts opened in representative capacity.

Nomination can be done in favour of o­ne person o­nly. However, nomination in favour of more than o­ne person (i.e. upto 2 persons) is permissible in jointly operated locker accounts with common consent.

Nomination can be made, cancelled or varied by the account holder anytime during his/her life time. While making nomination, cancellation or variation, witness is required and the request should be signed by all account holders.

Nomination can be made in favour of a minor also.

For the existing accounts where nomination is not made, the account holder/s can do so by filling up form available with the branches.

Customers (new as well as existing) are advised to avail nomination facility, if they have not availed so far.






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