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Preface
Note
Common Practices
Fair Banking Practices
CUSTOMER - BANKER RELATIONSHIPS : SAVING BANK ACCOUNT
CUSTOMER - BANKER RELATIONSHIPS : CURRENT ACCOUNT
CUSTOMER - BANKER RELATIONSHIPS : TERM DEPOSIT ACCOUNT
Payment of Balance
Articles in safe custody
Pension payments
Collection Services
Collection of Govt. Dues
Service Charges
Currency Exchange Facility
Additional areas
Redressal of complaints
Contact Details of Heads of Regional Offices and Nodal Officer for Customer Grievances/Complaints
CUSTOMER - BANKER RELATIONSHIPS : TERM DEPOSIT ACCOUNT
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Bank has tailored various deposit schemes to suit the needs and expectations of investing people in every walk of life.

Branch staff shall welcome you to seek more details and shall also be glad to assist in the area of investment in various deposit schemes vis-a-vis your requirement.

Term Deposit accounts can be opened by individuals, partnership firms, private and public limited companies, HUFs/specified associates, etc.

1. As required by law, while opening this account we will satisfy ourselves about the identity, including verification of address, of a person/s seeking to open an account, to assist in protecting the prospective customer/s, members of the public and ourselves against fraud and other misuses of the banking system.

2. The Bank requires a satisfactory introduction of the person/s opening the account by a person acceptable to the Bank

3. The Bank is required to obtain two recent photographs of the person/s opening the account, as per R.B.I. Directives.

4. The Bank is required to obtain Permanent Account Number (PAN) or General Index Register (GIR) Number or alternatively obtain declaration in Form No. 60 or 61 as per the Income Tax Act (vide Section 139 A) from the person/s opening the account.

5. The Bank will provide to the prospective customers details of the documents required for identification of the person opening the account in addition to a satisfactory introduction. Documents normally accepted are the current gas/telephone/electricity bill or ration card or voter's identity card or driving licence or passport, etc.

6. Premature withdrawals are allowed, unless specified otherwise, at the rate of interest applicable for the period for which the deposit has run or the contracted rate whichever is lower, subject to penalty, if any prescribed by the Bank. No interest will be paid o­n premature withdrawals of deposit which has remained with the Bank for less than 15 days.

7. Generally loans/overdrafts against deposits are allowed except o­n Certificates of Deposit (CD) Such loans are sanctioned by charging interest at rates directed by RBI from time to time or as prescribed by the Bank.

8. Deposits are renewed by the Bank o­n due dates o­n request. As a measure of good customer service, the Bank may intimate the depositor in advance regarding date of maturity.

9. Interest o­n deposits is payable either monthly at discounted value or quarterly or compounded quarterly (i.e., reinvestment of interest) or o­n the date of maturity at the option of the depositor as applicable under particular deposit scheme.

10. Interest o­n overdue deposit is paid if the deposit is renewed, as decided by the Bank from time to time.

11. Interest o­n bank deposits is exempt from income tax upto a limit specified by Income Tax authorities from time to time.

12. Presently, if the total interest o­n deposits, per depositor, per branch, per financial year exceeds Rs.5,000/-, the same is subject to Tax Deduction at Source (TDS) at the rates stipulated by the Income Tax Authorities.

13. The depositor may furnish declaration in Form No. 15 H preferably at the commencement of the Financial Year for receiving interest o­n deposits without deduction of tax.

14. The Bank will issue TDS Certificate for the tax deducted.






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