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Preface
Note
Common Practices
Fair Banking Practices
CUSTOMER - BANKER RELATIONSHIPS : SAVING BANK ACCOUNT
CUSTOMER - BANKER RELATIONSHIPS : CURRENT ACCOUNT
CUSTOMER - BANKER RELATIONSHIPS : TERM DEPOSIT ACCOUNT
Payment of Balance
Articles in safe custody
Pension payments
Collection Services
Collection of Govt. Dues
Service Charges
Currency Exchange Facility
Additional areas
Redressal of complaints
Contact Details of Heads of Regional Offices and Nodal Officer for Customer Grievances/Complaints
Fair Banking Practices
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Customers are requested to :-

Ensure safe custody of cheque book and pass book.

Preferably use reverse carbon while writing a cheque.

Issue crossed/account payee cheques as far as possible.

Check the details of the cheque,namely, date, amount in words and figures, crossing etc. ,before issuing it.As far as possible, issue cheques after rounding off the amount to nearest rupee.

Not to issue cheque without adequate balance; maintain minimum balance as specified by the Bank.

Send cheques and other financial instruments by Registered Post or by courier.

Bring pass book while withdrawing cash from savings bank account through withdrawal slip.Get pass book updated from time to time.

Use nomination facility.

Note down account numbers, details of FDR, locker numbers, etc., separately.

Inform change of address,telephone number, etc., to the Branch.

Inform loss of demand draft, fixed deposit receipt, cheque leave(s)/book, key of locker, etc., immediately to the Branch.

Avail standing instructions facility to repeat transactions.

Provide feedback on our services.

Pay interest, instalments, locker rent and other dues on time.

Avail services such as ATM, ECS, EFT, etc., if offered by the branch.

Bring any deficiency in services to the notice of the branch.

Not to sign blank cheque/s.So also do not record your specimen signature either on pass book or on cheque book.

Not to introduce any person who is not personally known to you for the purpose of opening account.






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