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Preface
Note
Common Practices
Fair Banking Practices
CUSTOMER - BANKER RELATIONSHIPS : SAVING BANK ACCOUNT
CUSTOMER - BANKER RELATIONSHIPS : CURRENT ACCOUNT
CUSTOMER - BANKER RELATIONSHIPS : TERM DEPOSIT ACCOUNT
Payment of Balance
Articles in safe custody
Pension payments
Collection Services
Collection of Govt. Dues
Service Charges
Currency Exchange Facility
Additional areas
Redressal of complaints
Contact Details of Heads of Regional Offices and Nodal Officer for Customer Grievances/Complaints
Note
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Information given in this booklet is as of 31st March, 2005, which is subject to change/revision.

This booklet should not be considered as a legal document creating rights and obligations. It is for promoting better understanding between Customer and Banker.

Only key information o­n various services/facilities is given in this booklet. Each service has its own detailed terms and conditions; which can be made available o­n request.

For further details/information, visit or write to our branch offices, or Head Office, Or visit our Website at http://www.denabank.com






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