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Preface
Note
Common Practices
Fair Banking Practices
Customer - Banker Relationship : Saving Bank Account
Customer - Banker Relationship : Current Account
Customer - Banker Relationship : Term Deposit Account
Payment of Balance
Articles in Safe Custody
Pension Payments
Collection Services
Collection of Govt. Dues
Service Charges
Currency Exchange Facility
Additional Areas
Redressal of Complaints
Contact Details of Heads of Regional Offices and Nodal Officer for Customer Grievances/Complaints
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