Click Here to Download the Format for filing complaint for failed ATM  transactions

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The first point for redressal of complaints is the bank itself. The complainants may approach the Banking Ombudsman only if the complaint remains unresolved at the bank level within a month.

Customer can lodge their complaints with the Branch , Regional Office , the Customer Service Cell or with the Nodal Officer for grievance redressal. His Name and other details are as under:

Name	Designation	Office Address
	General Manager	Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (E), Mumbai-400051 Phone - 022-26545456