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Grievance Redressal mechanism
Details of Business Correspondents
List of villages allotted
Implementation of DBT / DBTL
Grievance Redressal mechanism
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Re : Financial inclusion : Engaging services of Business Correspondents and Business Facilitators : Grievance Redressal mechanism

Dena Bank is laying emphasis to include the unbanked and underbanked rural populace into the banking fold towards inclusive growth.

The Bank is implementing an IT enabled financial inclusion project with Zero Micro Saving & Support Foundation as a BC and M/s A Little World Pvt. Ltd. as technology provider.

The said pilot project is being implemented through our branches in the UT of Dadra & Nagar Haveli where the district administration has assigned the entire work of payment of wages under NREGA. Besides, another pilot project is being implemented through our branches in 2 blocks each of Banaskantha & Kutch districts. The total number of branches involved are 16 covering 135 villages.

Mechanism for redressal of grievances in respect of services rendered by Business Correspondents (BCs) / Business Facilitators (BFs) :

As per the directives of RBI, the Bank has put in place following Mechanism for redressal of grievances in respect of services rendered by Business Correspondents (BCs) / Business Facilitators (BFs):

It will be the endeavor of the bank to redress the grievances of the customers within 7 days. The complainant may approach the Branch Manager of the Base branch of the bank for redressal of his grievance. The Branch Manager of Base Branch shall ensure to resolve the grievance of the customer within stipulated time frame for redressal of grievances.

In case, the complaint is not resolved within 7 days, then he / she may approach the concerned Regional Manager. The addresses and contact numbers of Regional Manager are given below


Addresses and Tel. nos. of Regional Offices

1

Ahmedabad

Dena Laxmi Bldg, 188-A, Ashram Rd, Navrangpura, Ahmedabad - 380009

079-26584729
079-26587843
Fax-079-26580864
Email:
ro.ahmedabad@denabank.co.in

2

Bangalore

Dena Bank , Regional Office,
VISHISHTADAMA, NO 38, Near CBI Office,
12th CROSS, GANGA NAGAR (North)
Bangalore 560 032

080-23555500
080-23555501
Fax - 080-23555504
Email:
ro.bangalore@denabank.co.in

3

Bhavnagar

Dena Bhavan,
Lokhand Bazar,
Bhavnagar - 364 001
(Gujarat)

(0278) 2439724
(0278) 2439779
(0278) 2423964
Fax (0278)2427005
Email:
ro.bhavnagar@denabank.co.in

4

Bhopal

Plot No. 274, Zone -II, M. P. Nagar, Bhopal - 462 016

0755-2769081
0755-2769085
Fax - 0755-2769084
Email:
ro.bhopal@denabank.co.in

5

Bhuj

Laxmi Chembers,1st flr. Station Road, Bhuj - 370001

02832-250976
02832221064
Fax - 02832-254066
Email:
ro.bhuj@denabank.co.in

6

Chennai

32, Venktesan Street, T-Nagar, Chennai - 600 017

044 - 24359716
044 - 24311241
Fax - 044 - 24330448
Email:
ro.chennai@denabank.co.in

7

Chandigarh

Dena Bank, North India Region,
Regional Office, SCO-66, Second Floor
Sector- 11, Panchkula, Pin- 134 112

0172 - 2584825

0172 - 2584825
Fax - 0172 - 2584826
Email:
ro.northindia@denabank.co.in

8

Gandhinagar

Dena Laxmi Building
1st floor, Plot No. 320-321,
Sector - 16, GH -4,
Gandhinagar - 382016
(Gujarat)

(079) 23220144
(079) 23220154
(079)23220155
Fax (079)23220143
Email:
ro.gandhinagar@denabank.co.in

9

Kolkata

5th floor. Mangal Kalash, 2-A, Shaksperesarini, Kolkata - 700071

033-22873669
033-22873860
Fax - 22870393
Email:
ro.kolkata@denabank.co.in

10

Lucknow

28- A Pravin House, Vidhan Sabha Marg, Lucknow - 226001

0522-2611615, 26156413,
2231654
Fax - 0522-2623150,
2614814
Email:
ro.lucknow@denabank.co.in

11

Mehsana

2nd Floor, Sriram Complex, Radhanpur Rd. Mehsana - 384002

02762-251433
02762-251003
Fax - 02762 - 250874
Email:
ro.mehsana@denabank.co.in

12

Mumbai city

2nd floor, Mumbai Main Office 17, Horniman Circle, Fort, Mumbai - 400023

022-22692177
022-22692179
Fax - 22-22666831
Email:
ro.mumbaicity@denabank.co.in

13

Mumbai suburban

Sharda Bhavan, opp. Mithibai College, VM.Marg, VileParle (w) MUMBAI - 400056

022-26145685
022- 26145695
Fax - 022-26145322
Email:
ro.mumbaisub@denabank.co.in

14

Nashik

Shalimar Hall, Shivaji Rd. M.H.NO.1370/J, Nashik - 422001

0253-2594503
0253-2596160
Fax - 0253-2597954
Email:
ro.nashik@denabank.co.in

15

New Delhi

4th Floor, Bank of Baroda Building,
16 Parliament Street, New Delhi – 110001

011-23719683
011-23719684
011-23719685
Fax - 011-23719678
Email:
ro.newdelhi@denabank.co.in

16

Pune

Madhav Chembers I, 398/A, Senapati Bapat Marg, Shivaji Nagar Pune - 411016

020-25654322
020-25656337
Fax - 020- 25655644
Email:
ro.pune@denabank.co.in

17

Raipur

Rukhmini Bhawan, Behind Jairam Talkies, Raipur - 492001

0771-2535337
0771-2228852
Fax - 0771-2533008
Email:
ro.raipur@denabank.co.in

18

Rajkot

Dena Bank, Regional Office, "Giriraj" First Floor, Rajput Para, Main Road, Near Trikon Baugh,

Rajkot - 360001

0281-2228003
0281-2226980
Fax - 0281-2223171
Email:
ro.rajkot@denabank.co.in

19

Surat

Shree Apts.1st flr. Near Makai Bridge Nanpura , Surat - 395001.

0261 - 2471082
0261 - 2474015
Fax - 0261 -2471084
Email:
ro.surat@denabank.co.in

20

Thane

Pushpa Kiran, Gokul Nagar Opp. Jari Mari Mandir, Thane (West) - 400601

022-21720127
Fax - 022-21720126
Email:
ro.thane@denabank.co.in

21

Vadodara

2nd floor, Pujer Complex, Subhanpura, Vadodara - 390 023

0265 - 2392366/7
0265 - 2387627/8
Fax - 0265 -2387626
Email:
ro.vadodara@denabank.co.in

In case, the Regional Manager is not able to resolve it within a reasonable time , then the complainant may approach General Manager (Gujarat) in the state of Gujarat. Address and Contact number of General Manager Gujarat is as under

General Manager (Gujarat)

Dena Laxmi Bldg, 3rd Floor,

188-A, Ashram Rd,Navrangpura,

Ahmedabad – 380009

Telephone No.: 079-26580821,

Fax: 079-26587049

Email: gmoahm@denabank.co.in

In case the complainant does not get a satisfactory response from the Base Branch / Regional Office/ GM's office in Gujarat, or for other states, he / she may approach Head Office for redressal of his grievance/s at following address.

General Manager (FI)
Dena Bank
Dena Corporate Centre
C - 10, G-Block,
Bandra Kurla Complex ,
Bandra (E) Mumbai - 400 051
022- 26545555 (GM) / 26545527 (DGM)/ 26545551 (Gen)
Fax : 022 26545512 /5518
Email ficell@denabank.co.in

If a complainant does not get satisfactory response from the bank within 60 days from the date of his lodging the complaint, he will have the option to approach the Office of the Banking Ombudsman concerned for redressal of his grievance/s






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